Refund policy

Return, Refund & Exchange Policy

Effective Date: July 19, 2026

At VanturaWear, every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. As our products are quality-checked before shipping, we follow a strict verification process for all return, refund, and exchange requests.

Please read this policy carefully before placing your order.

1. Return Request Window

All return, refund, or exchange requests must be raised within 24 hours of the order being marked as delivered.

Requests submitted after this period may not be accepted.

2. Proof Required (Mandatory)

To help us verify your claim, we strongly recommend providing a continuous, unedited unboxing video showing:

  • The sealed package

  • The shipping label

  • The complete unboxing process

  • The received product

If an Unboxing Video Is Not Available

You must provide all of the following:

  • Minimum 4 clear photographs from different angles

  • A clear photograph of the courier shipping label

  • A clear photograph of the outer packaging

  • Clear close-up photographs of the reported issue

Please note that photo evidence will be reviewed by our Quality Team and approval is not guaranteed.

3. Refund Policy

Refunds are accepted only under the following circumstances:

  • You received a damaged product.

  • You received the wrong product.

  • The product has a verified manufacturing defect.

Once your claim is verified and approved:

  • Prepaid orders will be refunded to the original payment method.

  • Cash on Delivery (COD) orders will be refunded to your registered bank account after the required bank details are provided.

  • Refunds are generally processed within 8–12 business days after approval.

If the evidence is insufficient or the issue cannot be verified, the refund request may be declined.

4. Exchange Policy

We offer exchanges only in the following cases:

  • VanturaWear delivered the wrong size.

  • VanturaWear delivered the wrong color.

To qualify for an exchange:

  • The request must be made within 24 hours of delivery.

  • The product must be unused, unwashed, and returned with all original tags and packaging.

  • The required proof must be submitted and approved by our Quality Team.

Exchange requests due to an incorrect size selected by the customer, personal color preference, or change of mind are not eligible.

5. Return Shipping

For approved claims, our support team will provide return instructions.

Please do not return any product without prior approval, as unauthorized returns may not be accepted.

Where applicable, return shipping arrangements and charges will be communicated during the claim process.

6. Cases Not Eligible for Return, Refund, or Exchange

The following requests will not be accepted:

  • Incorrect size selected by the customer while placing the order.

  • Change of mind after purchase.

  • Product no longer wanted.

  • Color or design preference.

  • Normal variations in color due to screen or lighting differences.

  • Minor measurement variations within standard manufacturing tolerance.

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products returned without original tags or packaging.

  • Claims raised after the 24-hour reporting period.

  • Claims with insufficient proof.

7. Order Cancellation

Orders can be cancelled only before they have been shipped.

Cancellation requests must be submitted through WhatsApp.

Once an order has been dispatched, it cannot be cancelled.

8. Quality Inspection

Every claim is carefully reviewed by our Quality Team before approval.

VanturaWear reserves the right to approve or reject any return, refund, or exchange request if:

  • The submitted evidence is incomplete or unclear.

  • The reported issue cannot be verified.

  • The product does not meet the conditions outlined in this policy.

The decision of VanturaWear after verification shall be final for the specific claim.

9. Contact Us

If you need assistance, please contact our support team:

Email: hello@vanturawear.com

WhatsApp: +91 9235308500

Support Hours

Monday – Saturday

9:00 AM – 7:00 PM (IST)

Thank you for choosing VanturaWear. We are committed to delivering premium-quality apparel and resolving genuine concerns fairly, professionally, and transparently.