FAQ

Frequently Asked Questions (FAQ)

Welcome to the VanturaWear Help Center. We've answered the most common questions to make your shopping experience smooth and hassle-free.

🛍️ Orders

1. How do I place an order?

Simply choose your favorite product, select the appropriate size, add it to your cart, and proceed to checkout. Complete your payment (or choose Cash on Delivery if available), and we'll take care of the rest.

2. Can I place an order without creating an account?

Yes. We offer Guest Checkout, so you can shop without creating an account.

3. Can I cancel my order?

Yes, but only before your order has been shipped.

To request a cancellation, please contact us via WhatsApp: +91 9235308500.

Once the order has been dispatched, cancellation is no longer possible.

🚚 Shipping & Delivery

4. How long does it take to process my order?

Orders are usually processed within 2–3 working days.

5. How long will delivery take?

Most orders are delivered within 5–8 business days, depending on your location.

Delivery to remote areas may take slightly longer.

6. Do you offer Free Shipping?

Yes.

We offer FREE Shipping on all orders above ₹650.

7. How can I track my order?

Once your order is shipped, tracking details will be shared through:

  • Email

  • SMS (where available)

  • Our Order Tracking Page

8. Which courier partners do you use?

We work with trusted delivery partners including:

  • Delhivery

  • Blue Dart

  • XpressBees

  • DTDC

  • Ecom Express

  • Amazon Shipping

  • Ekart Logistics

Depending on your location, we may use another reliable courier partner for faster delivery.

💳 Payments

9. Which payment methods do you accept?

We accept:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Cash on Delivery (COD)

10. Is Cash on Delivery (COD) available?

Yes.

COD is available for eligible locations.

To reduce fraudulent orders, all COD orders require a verification call before dispatch.

📦 Returns, Refunds & Exchanges

11. Can I return my order if I change my mind?

No.

We do not accept returns for:

  • Change of mind

  • Incorrect size selected by the customer

  • Color preference

  • Design preference

  • Product no longer required

Please review the size chart carefully before placing your order.

12. When is a refund available?

Refunds are considered only if:

  • You receive a damaged product.

  • You receive the wrong product.

  • The product has a verified manufacturing defect.

All claims are subject to verification by our Quality Team.

13. When is an exchange available?

Exchanges are available only if:

  • VanturaWear delivers the wrong size, or

  • VanturaWear delivers the wrong color.

Exchanges are not available for customer size selection mistakes or personal preferences.

14. Do I need an unboxing video?

Yes.

A continuous unboxing video is strongly recommended for faster verification.

If you do not have an unboxing video, you must provide:

  • Minimum 4 clear photos from different angles

  • Shipping label photo

  • Outer packaging photo

  • Clear photos of the issue

15. How long do I have to report an issue?

Please report any issue within 24 hours of delivery.

Claims raised after this period may not be accepted.

👕 Products & Sizing

16. How do I choose the correct size?

Please refer to the Size Chart available on every product page before placing your order.

If you're between two sizes and prefer a looser fit, we recommend choosing the larger size.

17. Will the product look exactly like the photos?

We strive to display our products as accurately as possible.

However, slight color differences may occur due to screen settings, lighting, and photography.

18. How should I wash my T-shirt?

For longer-lasting prints and fabric quality:

  • Wash inside out.

  • Use cold water.

  • Use a mild detergent.

  • Do not bleach.

  • Dry on low heat or air dry.

  • Iron inside out.

  • Avoid ironing directly on printed designs.

📞 Customer Support

19. How can I contact VanturaWear?

Email: hello@vanturawear.com

WhatsApp: +91 9235308500

Support Hours:

Monday – Saturday

9:00 AM – 7:00 PM (IST)

20. I still have a question. What should I do?

We're always happy to help.

Simply reach out to us via Email or WhatsApp, and our support team will assist you as quickly as possible during business hours.

Thank You ❤️

Thank you for choosing VanturaWear.

We're committed to providing premium oversized apparel, transparent service, and a smooth shopping experience from order to delivery.